Why do I have to creating a User Account?
Creating an account is mandatory at K1 RaceGear. Creating an account can make it faster and easier the next time you shop with us. With a K1 RaceGear account, you can shop and checkout with stored billing and shipping information using a login and a password. All of your addresses will automatically appear during checkout, so you do not have to enter it in again. You will also be able to view your order history.

How will my order be confirmed?
Once you place an order you will receive your confirmation online. Please print this confirmation for your records. A copy of your invoice will be sent to the email address you provided. Make sure you enter a valid email address. You will also be emailed notification when your order is shipped with delivery tracking information.

How do I track my order?
Click my account to log on to your account and click the 'View Your Order/Billing History' link located at the top of the screen. Order status and tracking information can be found here. Call us at 1-866.K1GEARS if you need further assistance. You will also receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site.

How do I change my order?
You can still make changes to your order in the shopping cart at anytime prior to clicking the 'Complete Purchase’ button. Once you click the 'Complete Purchase’ button at the end of the checkout process, our system will not allow you to change or cancel orders online. Please call us at 1-866.K1GEARS for assistance.

How do I add an item to my shopping cart?
When you see an item you want to buy, click on "Add to Cart". This places the item in your shopping cart, and you will be taken to your shopping cart page. To continue shopping, click "Continue Shopping". When you're finished shopping, click "View Cart" from the top banner, then click “Checkout Now.”

How do I remove items from my cart?
There are two ways to remove an item from your cart. Simply enter the number "0" in the Quantity box or hit the “Delete” button next to the quantity. After you have made your changes, click on "Update Cart" just below the product box. At any time you may click "Empty Cart" to clear everything and start over. You may also leave the shopping cart and continue shopping at any time by clicking "Continue Shopping" at the top or bottom of the page.

How do I change the quantity of an item in my cart?
From your shopping cart you may change the quantity of any item by clicking in the "Quantity" box on the left-hand side and entering a new quantity. After you have changed the quantity, click on "Update Cart" below the product box to update your cart.

How do I Checkout?
Once you are satisfied with the items and quantities in your shopping cart, you may proceed to our secure checkout by clicking on "Checkout Now”. Here you may include any applicable comments or coupons with your order, and enter your billing and shipping information.

How do I edit my account information?
Click “My Account,” log in to your account, you can then change or add shipping & billing addresses, change your email address, password or account name. You can also view the status and history of any orders. Please Note: Changing the address in your account will affect only future orders. Pending orders will need to be changed by calling 1-888.K1GEARS and can only be done prior to the order shipping.

I forgot my password
Below the log in prompt, enter your email address in the “Forgot Your Password?” section and click ‘Request A New Password.” You will receive your password in an email.

When will my order be shipped?
All orders are processed Monday – Friday between 9 a.m.and 6 p.m. Pacific Standard Time. Any order received before 2:00 p.m. Monday – Friday will be sent out that day. Shipments are only delivered on business days.

When will my credit card or debit/check card be charged?
Funds will be authorized when you place the order. Your account will be charged when we collect payment from your credit or debit/check card issuing company just prior to shipping your order. Funds might show pending in your account but will not post until the items are shipped.

Why is there an authorization against my debit/check card?
Please be aware that an authorization will be placed against the funds in your account for the full amount of your order. The authorized funds are unavailable for withdrawal even though we have not yet collected the funds from your account. If you choose to cancel your order before we collect payment, we will not bill your debit/check card. However, each bank determines when this authorization will be released from your card, ranging from 24 hours to 7 days later.

How do I Purchase Gift Cards?
The process for purchasing Gift Cards is exactly like purchasing a product. In the left-hand navigation bar, you will find our ‘Gift Card’ link. Click on the value of the card you wish to purchase and click “Add to Cart.” This will take you to the Shopping Cart screen. If you are satisfied with your Gift Card amount, click “Checkout Now,” or you may click “Continue Shopping,” if there are other items you would like to shop for.

Care Instructions for Nomex Suits

How do I wash a fire proof racing suit?
We recommend having your suit dry cleaned. Having the suit dry cleaned helps preserve the life of the garment. After each session we recommend removing the suit and hang dry to remove moisture and prevent staining the suit while working on your car.

If you do decide to wash your suit we recommend hand washing or running the suit on delicate cycle in your washing machine. Be sure to use "COLD" water. To prevent the Velcro on your belt and collar from damaging the Nomex fabric fasten all Velcro closures. Never use bleach and try to stay away from Woolite soap because it is a abrasive detergent. Let suit drip dry out of direct sun light.

How do I wash my Kart suit?
Because of the nature of Kating we recommend Soctchguarding your suit to prevent oil, gas, and rubber stains. When washing your Karting suit we recommend having it dry cleaned to preserve the life. If you do decide to wash your Karting suit we recommend hand washing or running the suit on delicate cycle in your washing machine. Be sure to use "COLD" water.

To prevent the Velcro on your belt and collar from damaging the fabric fasten all Velcro closures. Never use bleach and try to stay away from Woolite soap because it is an abrasive detergent. Let suit drip dry out of direct sun light. The Karting suit will dry faster if turned inside out.